Troubleshooting Microsoft Project sync errors
If errors or warnings occur while syncing a project between Microsoft Project and Polaris, they are recorded in a log. Click Save Error Log to view the list of issues.
In most cases the sync will have completed even if an error occurs. However, some of the data may not have been transferred. The log will detail what information couldn’t be transferred.
Below is a list of errors you may encounter in the sync dialog or the log along with troubleshooting details.
|
Error message |
Possible cause |
|---|---|
|
Selected Task – Task A is inactive. You are not allowed to update actual work field for this. |
Once you mark a task as inactive in Microsoft Project, the actuals cannot be changed. Before making a task inactive, sync the project to ensure all time has been transferred from Polaris. You may continue to see this error in future, but it should not affect the sync. Because the task is automatically closed in Polaris after being marked inactive in Microsoft Project, no further time can be entered. |
|
Project Name should be unique. A Project already exists with specified project name. |
There is already a project in Polaris with the name of the project you are trying to sync. Either rename the existing project in Polaris or rename the new project you have created in Microsoft Project. |
|
Unable to sync task field 'fieldname' Details: All access checks failed to authorize operation |
You do not have permission to set this field in Polaris. See Who can use the add-in? for information on how your Polaris permissions affect what data can be transferred. |
|
Unable to sync resource, name=Courtney Ross Details: either user/role not exist in replicon or not available for project/task assignment |
You have a resource assigned in Microsoft Project that does not exist in Polaris. Ask your administrator to add the resource as a user in Polaris and retry the sync. |
|
Exception while populating task data System.FormatException: Input string was not in a correct format. |
Ensure that all data entered in Microsoft Project is in the format required by the corresponding Polaris field. For example, the Duration field is transferred to the Estimated Hours field. Because the Estimated Hours field requires a number, a number should be entered in the Duration field in Microsoft Project (or the field can be left blank). |
|
Could not connect to server |
There is a problem with the connection to the Polaris server. Contact Replicon Support for assistance. |
|
Unable to sync project, id=mycompany_Project1_ThisProject; name=Project 1 Details: javax.xml.ws.WebService Exception: Could not send Message. |
There may be a problem with the connection to the Polaris server. Contact Replicon Support for assistance. |